Hospitality FAQs

What is the interview process?

Initial interviews are conducted by our recruitment team at our head office in Melbourne’s western suburbs. Additionally, depending on the client, kitchen staff may also be required to attend a practical assessment with our client. Reference checks are also completed prior to offers of employment being made.

Are the roles casual, full time or part time role?

The majority of our roles are casual and incredibly flexible due to our shift notification system.  However, some full time roles do become available from time to time, dependent on client requirements.

What are the requirements to work with Altara?

Aside from industry qualifications and relevant experience, it is compulsory for all Altara team members to obtain the following prior to employment:

  • Current and valid Police Check,
  • Food Handling certificate/ Food Safety Supervisor Certificate,
  • 3 COVID vaccinations,
  • Current year FLU Vaccination.

There are additional requirements such as Working With Children checks for some of our hospital clients

If you are unsure on how to obtain these, we can assist you through the varying processes.

Am I required to have a uniform?

Uniform requirements will vary, depending on the client. Food and beverage staff are expected to have their own black pants and black enclosed shoes as a minimum.

Kitchen staff are generally expected to provide their own uniform, appropriate to their role.

How am I notified about shifts?

At Altara we use a system called DEPUTY to issue rosters on a weekly basis. Our team update the times they are unavailable for work via DEPUTY, and we offer shifts around that unavailability.

Is the pay weekly, fortnightly or monthly?

The pay cycle runs weekly.

When are the shifts mainly? Week days or weekends?

Shifts can be rostered any day of the week.

How do I to apply for a job with Altara?

It is as simple as clicking here - CLICK HERE TO SEE OUR JOBS BOARD

How much work can I expect?

We have clients all around Melbourne so your hours will depend on your availability and mode of transport.  To assist, we have however provided some additional information below:

  • Chefs can expect to work anywhere from 0630am-1800pm with at least 1 x half hour break
  • Catering assistants/FSA’s can expect to work anywhere from 0630am – 2000pm with 1 x  half hour break – Please note that CA/FSA shifts often 3-4 hours long with no break.
What will my payrates be?

Our Staff are paid according to where they work. We pay under the Hospitality Award (HIGA), Aged Care Award and Hospital and support service award (HPSSA). The list of all the rates will be sent to you when you join us. The rates for casual staff includes a 25% casual loading.

How can I get information about the shifts that I am booked to complete?

When there is a suitable shift for you, we will give you a call, and when we get your verbal approval, we will add the shift in the DEPUTY system. You will also have access to our rostering system (DEPUTY) where you can view all the shifts you are booked into.

How do I do my Timesheet?

We use an App (you can install on your phone) that works directly with our DEPUTY Rostering System to clock in and clock off. We do not use any physical timesheets.  The App is extremely easy to use and you will be shown how to use this when you commence work with Altara.

How do I get paid?

Your pay will be transferred directly into your nominated bank account fortnightly (every two weeks) on a Wednesday.

Can I work for another employer while I work with Altara?

Yes, we encourage our staff to do what they need to support themselves financially.  Please however note it is against our policy for a team member to take on work with a client we have booked them to, without our knowledge.  Also, if you currently work for one of our clients, we will not be able to book you to that company once you commence at Altara.

Generally, we have a large number of a variety of shifts available and are usually able to offer more work than each team member requires.  This however is controlled by you using our electronic availability/rostering system DEPUTY.