Health FAQs

What qualifications do I need to work as a PCA with Altara?

All PCA must have a Certificate III in Aged Care and will also need to have a Minimum 6 months of experience as a PCA.

What other documents are required to work as a PCA with Altara?

a. Current First Aid certificate
b. Current CPR certificate
c. NDIS check
d. A valid police check

If I do not have a NDIS check, can I still get work as a PCA with Altara?

As most of our clients require staff to have NDIS check to work in their facilities, we require all our staff to also have a NDIS check before we can roster them as a PCA at all sites.

What are my pay rates?

A detailed list of your pay rates will be given to you when you join Altara.

How will I receive my shifts?

At Altara we strongly believe in getting to know our team, their likes, and dislikes to enable us to provide you with the shifts that will suits your lifestyle. Shifts will be given to you verbally via telephone and once accepted we will publish the agreed shifts via our Deputy App.

What do I do if I am running late for a shift?

We understand that sometimes traffic conditions and other things outside of your control may cause you to be slightly late for a shift. If you are running late, please call the office on 03 9958 9959 and let us know the estimated time of arrival to your shift so that we can inform the client.

What do I do if I am not able to attend a shift?

If you are unable to attend a shift, please call the office on 03 9958 9959.

How do I submit my timesheets?

As Altara believes in conserving the environment, we do not use paper timesheets. You can log your timesheets by clocking in and out of the shift via the App (Deputy). In case you are not able to clock in or out of the shift, you can send us an email to [email protected] and we can fix up your timesheet.

What is the frequency of my pay?

You are paid weekly. For all shifts done in a week; you will be paid by Friday of the following week.