Casual Domestic Cabin Crew

Melbourne Base
Are you passionate about travel and providing exceptional customer service? Do you thrive in dynamic environments and enjoy working as part of a diverse team? If so, we have an exciting opportunity for you to embark on a rewarding career as casual Cabin Crew with Altara and our client Jetstar.

About Us:

The Altara Group is a well-established aviation consulting and employment services organisation based in Melbourne. We are renowned in the aviation industry as a leader in delivering quality service to our clients and for providing exceptional long-term career opportunities for our team members. We have been contracted by Jetstar to further support them by expanding our existing Cabin Crew team in Melbourne.

About Jetstar:

Jetstar is the largest low-cost carrier in the Asia Pacific region and is committed to delivering outstanding travel experiences to its passengers. With a strong focus on safety, comfort, and personalised service, Jetstar take pride in its reputation as being a trusted industry leader. As a member of the Altara and Jetstar team, you will play a crucial role in upholding the high standards of the Jetstar brand and ensuring that all passengers have a memorable and safe journey.

About you:

You must have the highest regard for safety and security. A key standout from your career history will be your ability to maintain the highest professional standards and provide excellent team based customer service and support in a fast paced and ever changing work environment. Your willingness and availability to work across a 7 day a week, shift patterned style roster will be essential.

Job Responsibilities:

• Ensure the safety and security of passengers on board by following established protocols and procedures.
• Provide excellent customer service, anticipating and exceeding the needs and expectations of passengers.
• Demonstrate thorough knowledge of safety equipment, emergency procedures, and first aid techniques.
• Communicate effectively with the flight crew, ground staff, and other team members to ensure seamless operations.
• Handle passenger enquiries, resolve issues, and address any concerns with professionalism and empathy.
• Stay up to date about industry regulations and company policies, always maintaining compliance.

Requirements:

• High school diploma or equivalent.
• Must be able to swim 50m unaided.
  
• Minimum age of 18 years.
• Availability to work shift work, including weekends, holidays, and overnight shifts is essential.
• Fluent in English.
• Australian Citizen or Permanent Resident (New Zealand Passport Holders Included)
• A minimum of 12 months validity on your Passport
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and adaptability to changing situations.
• Physically fit and able to meet the physical requirements of the job, including height and reach restrictions. Reach (minimum): 212cm; Arm span (minimum): 127cm; Height (maximum): 186cm
• Previous customer service experience essential
• Current First Aid, CPR and RSA Certificate, or willing to obtain one.

We Offer:

Altara offers a role that provides exceptional work flexibility and availability options, along with professional training and support. Additionally, Altara offers significant benefits, including staff travel opportunities and excellent prospects for career progression. Many of our employees have successfully built long-term, full-time careers within Altara and have also pursued opportunities with major international and domestic airlines.

To Apply:

If you are ready to embark on an extraordinary journey as a casual Cabin Crew member with Altara and Jetstar, please submit your resume and a compelling cover letter highlighting your passion for customer service and why you would be a valuable addition to our team. We look forward to reviewing your application and potentially welcoming you to our team!